Analista de Atendimento Júnior – Matrículas

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist partner schools of Isaac through chat support;

• Teach the correct usage of the Isaac platform to schools;

• Ensure high-quality service within the agreed SLA;

• Build a relationship of delight and trust with the schools;

• Communicate clearly with external stakeholders, demonstrating influence and active listening skills.

⛳️ Requirements

• Strong communication and client relationship skills;

• Dynamic approach to managing chat channels via Zendesk;

• Good organizational skills and autonomy in tasks;

• Ability to handle multiple activities simultaneously;

• Basic knowledge of Excel and the Office suite;

• Organized, proactive individual with a hands-on attitude.

🏝️ Benefits

• + Meal and/or food allowance

• + Health and dental insurance

• + Transportation voucher

• + Extended maternity and paternity leave

• + Childcare assistance

• + Health care support: partnership with Wellhub and Zenklub

• + Education incentives

• + Discounts on airline tickets

• + Partnership for pet health insurance

• + Access to Arco educational materials for employees' children

• + Partnerships for MBA and postgraduate studies