Ambulatory Lab Solutions Analyst – Maintenance

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute intricate builds and configurations in Epic and associated products.

• Contribute to the support framework of OCHIN’s Member Care Team.

• Facilitate working sessions with members to address advanced and complex integration work orders.

• Discuss and propose workflow solutions.

• Deliver hands-on training for systems.

• Act as a subject matter expert on applications throughout the organization.

• Guide and mentor analysts on complicated interdepartmental project tasks.

• Document specifications for builds, team processes, and intricate clinic workflows.

• Ensure quality assurance for complex builds, Quarterly Update modifications, and other work orders.

• Collaborate with other OCHIN teams to resolve integration challenges.

• Provide on-the-ground support to clinic staff during Go-Lives and Dress Rehearsals as required.

• Lead training sessions and workgroups for members.

• Develop and disseminate best practices for workflows.

• Travel on-site to assist new members with software installations as necessary.

• Support Project Managers in identifying system capabilities.

• Construct, design, test, and document new features for the system.

• Implement process improvements within the application or team.

• Undertake other assigned duties.

⛳️ Requirements

• At least 5 years of experience in a similar or relevant position.

• Required work experience in Healthcare IT.

• Epic certification in EpicCare Ambulatory is mandatory.

• A minimum of 2 relevant certifications/proficiencies is needed, with a preference for EpicCare Ambulatory, Order Transmittal, and Beaker CP.

• Bachelor’s Degree preferred in Healthcare Informatics or Computer Science, or a combination of college education and 5–7 years of relevant experience.

• Minimum of 5 years as an Epic Applications Analyst.

• At least 3 years of experience in Epic ambulatory build.

• Preference for experience in lab and imaging interface builds.

• Desired Epic certification or proficiency in Order Transmittal.

• Certification or proficiency in Beaker is advantageous.

• Experience in Laboratory Information Systems (LIS) is preferred.

• Intermediate proficiency in Microsoft Excel.

• Excellent communication skills with both application and technical team members as well as end users.

• Demonstrated integrity and accountability.

• Detail-oriented and process-focused, emphasizing data-driven decision-making.

• Proactive, self-driven, and solution-focused.

• Strong organizational and project management abilities.

• Capability to work independently and effectively from a home office.

• Access to high-speed internet service.

• A distraction-free work environment.

• Willingness to travel for on-site support of member organizations as necessary.

• Current immunizations are strongly recommended, particularly for roles that involve travel and in-person interactions.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional growth.

• Fully remote work from home.

• Travel requirements of less than 25%.

• Comprehensive benefits package.

• Immunization support is encouraged for workforce members, including COVID-19 and influenza vaccinations.