Amazon Connect Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and maintain contact flows, IVR solutions, and call routing strategies for Amazon Connect.

• Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within the Amazon Connect platform.

• Create AWS Lambda functions and integrate Amazon Connect with services such as DynamoDB, S3, CloudWatch, and other AWS offerings.

• Build and support integrations with CRM systems, third-party applications, APIs, and backend infrastructures.

• Implement conversational AI and chatbot solutions utilizing Google Dialogflow CX or comparable platforms.

• Troubleshoot and resolve issues associated with Amazon Connect, AWS services, and contact center operations.

• Assist in CI/CD processes and infrastructure automation using tools like Terraform and CloudFormation.

• Collaborate with business stakeholders, operational teams, and technical teams to deliver scalable and dependable contact center solutions.

⛳️ Requirements

• Over 4 years of practical experience in designing and building Amazon Connect contact flows, particularly with DynamoDB and Lambda.

• Extensive experience in call routing design, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing.

• Proficient in developing AWS Lambda-based custom logic to enhance contact center functionalities.

• Strong programming skills in Python, Node.js, or Java with AWS Lambda API integration.

• Familiarity with version control systems (GIT, GitHub, TFS).

• Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.

• Proven expertise in Amazon Connect, encompassing portal widget integration, CRM integration, chatbot development, and solutions for email and SMS.

• Strong problem-solving, debugging, and troubleshooting skills.

• Excellent communication and collaboration abilities with cross-functional teams and stakeholders.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-on-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation package that includes health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility offered by remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, and options for internal mobility and internships.

• Global Impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: join a dynamic, global team and thrive in an inclusive and supportive workplace that encourages open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business initiatives that focus on five key pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.