Air Ocean Customs Clearance Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Review documentation and prepare customs release entries for processing.

• Process and manage air and ocean container releases.

• Analyze documents to establish applicable tariff classifications, duties, and tax rates.

• Gather additional information or documentation as necessary from customers, carriers, CBSA, and others.

• Organize deliveries for air and ocean shipments and manage the payment of terminal fees.

• Communicate with clients via email in a clear, concise, and service-oriented manner.

• Address and resolve challenging situations in a professional and calm manner.

• Collaborate with other teams for entry follow-up as needed.

• Maintain a robust understanding of Canadian ports and warehouses.

• Input data into our systems accurately and efficiently.

• Complete files within required timeframes and in accordance with A & A and Canadian regulations.

• Review files for accuracy and errors, ensuring full compliance.

• Handle phone inquiries.

• Take on additional responsibilities as they arise - we are a team.

⛳️ Requirements

• 2+ years of experience in customs clearance coordination, preferably with a focus on air/ocean shipments.

• Certified Customs Specialist (CCS) or an equivalent Canadian designation is preferred.

• Strong understanding of Canadian rules and regulations regarding the importation of goods.

• Technologically adept; you quickly learn new systems and seek efficiencies in digital tools.

• Experience with ITMr4, Cargowise, and/or CANdata is considered an asset.

• Proficient with Gmail/Front, Google Drive, and Google Sheets.

• Strong problem-solving and critical-thinking abilities.

• Professional written and verbal communication skills, including active listening.

• Effective work habits: punctual, responsive, and adept at managing multiple priorities.

• Highly organized, self-motivated, flexible, and independent, which is essential in a remote work environment.

🏝️ Benefits

• Work from home

• Emphasis on teamwork

• Opportunities for growth

• Modern and technology-focused environment