AI Transformation Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and oversee the internal AI transformation roadmap post-sales.

• Recognize and prioritize opportunities based on their impact on customers, business value, feasibility, risk, and time to realization.

• Redesign and map workflows to minimize manual tasks, enhance handoffs, expedite cycle times, and bolster customer continuity.

• Create prototypes and simple solutions using authorized AI, agent-building, and no-code or low-code platforms.

• Manage initiatives from discovery and requirements gathering through testing, launch, adoption, and optimization.

• Collaborate with IT, Engineering, Data, Security, and governance teams to transform prototypes into secure and scalable solutions.

• Develop reusable AI strategies, prompts, agents, and digital experiences to enhance team capacity.

• Conduct training, communication, documentation, and champion programs to promote sustained adoption.

• Implement human oversight, quality standards, monitoring, and exception processes.

• Evaluate adoption and business impact, including released capacity, improvements in cycle time, customer outcomes, cost to serve, and renewal readiness.

• Report on portfolio priorities, progress, risks, and results to executive leadership.

• Address opportunities such as implementation automation, customer health insights, next-best-action recommendations, AI-generated customer review preparation, renewal-risk detection, and role-based copilots.

⛳️ Requirements

• Over 7 years of experience in business transformation, product or program management, operations, professional services, customer success, revenue operations, or a similar field.

• B2B SaaS experience is highly desirable.

• Proven track record in redesigning and scaling cross-functional processes with measurable business outcomes.

• In-depth understanding of the post-sales customer lifecycle, including implementation, adoption, value realization, renewal, and expansion.

• Hands-on experience in applying generative AI, workflow automation, copilots, agentic workflows, or no-code and low-code tools to actual business processes.

• Possess a product mindset with strengths in problem formulation, user discovery, prioritization, experimentation, adoption, and outcome evaluation.

• Familiarity with enterprise platforms such as Salesforce, Gainsight, PSA systems, support tools, product analytics, learning platforms, or knowledge systems.

• Strong analytical judgment and capability to build business cases, establish baselines, and quantify value.

• Experience in leading organizational change and influencing teams without direct authority.

• Good judgment concerning data quality, privacy, security, responsible AI, and human oversight.

• Exceptional written, verbal, facilitation, and executive communication skills.

• Preferred: experience managing an AI, automation, transformation, or center-of-excellence portfolio.

• Preferred: experience working with PSA platforms or services-oriented SaaS businesses.

• Preferred: experience in creating workflows using Workato, Zapier, Make, n8n, Power Automate, Retool, Glean, or similar platforms.

• Preferred: experience transitioning prototypes into secure, monitored production environments with Engineering or IT.

• Preferred: experience applying Lean, service design, process mining, change management, or value-stream mapping methodologies.

• Preferred: understanding of services P&L, utilization, and delivery-efficiency metrics.

🏝️ Benefits

• Competitive salary.

• Flexible time-off policy.

• Remote-first work environment.

• Support for professional development.

• Benefits tailored to location and applicable local programs.

• Recognized as a Best Place to Work by employees.

• Commitment to an inclusive environment that values diversity.