AI Solutions Manager

📋 Description

• Establish and strengthen relationships with AI/ML users to promote adoption, discover new use cases, and enhance usage across customer accounts. This includes regular interactions such as weekly or bi-weekly calls and continuous account management.

• Engage in discovery sessions with customers to comprehend their objectives, share the vision of Arize, showcase product capabilities, and offer customized solutions.

• Collaborate with technical teams, including Customer Success Engineering, to meet complex customer needs, ensure seamless implementation, and provide guidance on technical best practices.

• Facilitate workshops and training sessions with customers during the onboarding process and when introducing new features.

• Conduct Quarterly Business Reviews (QBRs) to illustrate account value, pinpoint areas for growth, and enhance customer partnerships.

• Actively monitor product usage across your accounts to assess account health.

• Partner closely with Account Management and Executive teams to identify upsell opportunities and coordinate on customer health strategies.

• Efficiently communicate customer feature requests to internal teams and advocate for customer needs.

• Ensure that support teams align with customer requests and priorities.

⛳️ Requirements

• Over 3 years of experience as a Customer Success Manager in a SaaS environment.

• A proactive mindset with the ability to excel in environments with limited processes.

• Outstanding organizational skills, enabling the effective prioritization and management of multiple customer relationships.

• Excellent communication skills for conveying insights and promoting collaboration across teams.

• Demonstrated ability to showcase technical products and translate their benefits into customized customer solutions.

• Thrives in dynamic environments with a customer-centric approach and a commitment to achieving measurable outcomes.

• A strong collaborator who values teamwork and shared success.

• Bonus: Familiarity with AI/ML workflows or Generative AI technologies.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k) plan

• Unlimited paid time off

• Generous parental leave plan

• Additional benefits for mental and wellness support