AI Services Lead – Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the activation process for newly acquired Anthropic-focused accounts, transitioning them from initial interest to well-defined, active engagements.

• Take ownership of comprehensive delivery oversight and proactively identify technical and delivery risks at an early stage.

• Develop and maintain account plans and use-case backlogs for multi-phase AI transformation initiatives.

• Provide counsel to senior client stakeholders regarding AI and data roadmaps leveraging Anthropic and related capabilities.

• Collaborate with Anthropic’s field team, as well as internal Sales, Marketing, and Delivery leadership, to shape and secure expansion opportunities.

• Facilitate executive meetings, quarterly business reviews (QBRs), and roadmap discussions.

• Mentor team members and cultivate an environment of learning, feedback, and continuous improvement.

• Contribute to the development of internal playbooks, account-planning frameworks, and standardized AI and Data delivery patterns.

• Share insights and best practices from client engagements to enhance overall engagement and delivery excellence.

⛳️ Requirements

• 6–10+ years of experience in a hybrid delivery/sales role within consulting or professional services, or direct responsibility for strategic account growth and executive engagement.

• Proven experience in managing delivery quality and account growth within the same engagement.

• Demonstrated history of scoping and delivering services engagements ranging from $50K to $1M.

• Experience in constructing account plans and roadmaps that transition pilots into wider rollouts.

• Ability to activate and grow newly acquired accounts effectively.

• Strong relationship-building abilities with senior IT and line-of-business stakeholders, including CIOs, CTOs, or CDOs.

• Capability to structure complex problems and drive them to resolution within a matrixed environment.

• Willingness to travel up to 50% depending on client requirements.

• Hands-on experience with AI/data competencies involving agentic AI/LLM and data solutions, such as RAG, MCP-style servers, agent orchestration, evaluations, and data architecture.

• Direct experience with Anthropic Code, Cowork, Enterprise, or a comparable LLM/agentic AI platform.

• Preferred: Proven success in transforming an AI or data pilot into a multi-year, multi-million-dollar program.

• Preferred: Experience advising senior leaders on AI/data strategy, roadmap design, and delivery risk management.

• Preferred: Formal account plans and use-case backlogs for generative AI or agentic AI implementations.

🏝️ Benefits

• Remote-First Work Environment

• 401k plan with company match

• Dental and Vision insurance

• Home Office Equipment Stipend

• Annual stipend for Learning and Development

• Competitive compensation, excellent benefits, Flexible PTO plan plus 10 Holidays (and other great perks)

• Access to challenging projects, mentorship, and structured development pathways

• Supportive, high-performing global team

• Impactful work on significant data and AI initiatives