AI Process Owner – Transaction Monitoring, Customer Lifecycle

This is a fully remote position, open to applicants in Spain, +2 more countries.

📋 Description

• Take ownership of the AI implementation for resolving transaction monitoring alerts, from identifying significant manual steps to production deployment.

• Comprehend the alert resolution workflow from initial pickup through categorizing false positives, true positives, or offboarding.

• Develop AI-driven investigations focused on customers, questionable transactions, behavioral trends, and network patterns.

• Create and refine AI agents to replace manual analyst tasks, incorporating boundaries, escalation logic, and audit trails.

• Redesign the alert resolution process with a focus on automation, validation, and human decision-making.

• Define and document the AI/AML boundaries for risk management, auditing, and regulatory compliance.

• Provide support and enhance the skills of analysts during the transition to model and output validation.

• Analyze alert and customer data to pinpoint inefficiencies, factors contributing to false positives, and opportunities for automation.

• Evaluate the effects of process changes and their outcomes.

• Collaborate with AI, Data, Engineering, Product, and risk management stakeholders.

• Ensure that efficiency gains do not compromise customer experience.

• Manage audit-standard procedures, decision logic, model rationale, and controls.

• Drive reductions in alert handling times and backlogs.

• Increase the number of AI-resolved or pre-processed alerts while maintaining or enhancing quality.

• Monitor QA, validation sampling, audit results, analyst capacity, and the impact on customers.

⛳️ Requirements

• A minimum of 3 years of experience in a fintech, banking, EMI, or PSP environment, particularly in transaction monitoring and AML.

• Practical experience in the first line of defense for alert resolution.

• Strong knowledge of AML frameworks and effective alert resolution processes.

• Experience in implementing AI within projects.

• Awareness of AI limitations concerning transaction monitoring and regulatory/audit requirements.

• Excellent data analysis capabilities.

• Proficient with Databricks, Metabase, and Power BI.

• SQL knowledge is a plus.

• Customer-focused mindset.

• Structured and pragmatic approach to process ownership.

• Professional fluency in English.

• Nice to have: experience in building or deploying AI agents or LLM-based workflows.

• Nice to have: familiarity with model validation, model risk management, or AI governance.

• Nice to have: experience with transaction monitoring vendor systems and rule tuning/threshold optimization.

• Nice to have: knowledge of periodic reviews, KYC/CDD, or ongoing customer due diligence.

• Nice to have: experience in SAR/STR reporting.

• Nice to have: proficiency in Python or similar for data tasks and prototyping.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexibility to travel and work remotely or in a hybrid model across Europe.

• Stock Options Program available to all team members.

• Ongoing support and care in a modern, friendly, and eco-conscious corporate culture.

• One month of accommodation in a corporate apartment in Cyprus through the Work & Swim Program.

• Commitment to an equal opportunity workplace.

• An international, remote-friendly team.

• A culture that rewards initiative.