AI Process Owner – Transaction Monitoring, Customer Lifecycle

This is a fully remote position, open to applicants in Poland, +2 more countries.

📋 Description

• Take charge of AI integration for transaction monitoring alert resolution, from pinpointing high-value manual processes to deploying solutions in production.

• Grasp the entire alert resolution workflow, from initial pickup to categorizing alerts as false positives, true positives, or offboarding.

• Develop AI-driven investigative tools for analyzing customers, suspicious transactions, and behavioral and network trends.

• Create and refine AI agents that automate manual analyst tasks, incorporating clear boundaries, escalation procedures, and audit trails.

• Revamp the alert resolution process with a focus on automation, validation, human oversight, and quality evidence.

• Establish and document the AI/AML delineation for risk management, auditing, and regulatory compliance.

• Assist and enhance the skills of analysts transitioning to model and output validation.

• Examine alert and customer data to uncover inefficiencies, drivers of false positives, and potential automation avenues.

• Collaborate with AI, Data, Engineering, Product, and Risk Management teams to convert operational and AML requirements into technical specifications.

• Enhance customer satisfaction by minimizing unnecessary interactions and resolution delays.

• Manage procedures, decision-making logic, model rationale, and controls to meet auditing standards.

• Monitor cycle time, alert backlog, AI resolution proportion, decision quality, analyst workload, and customer-facing outcomes.

⛳️ Requirements

• A minimum of 3 years of experience in a fintech, banking, EMI, or PSP setting focused on transaction monitoring and AML.

• Practical experience in first-line defense alert resolution.

• Comprehensive understanding of AML frameworks and effective alert resolution practices.

• Experience in implementing AI technologies in projects.

• Awareness of AI limitations in transaction monitoring and regulatory contexts.

• Strong skills in data analysis.

• Proficient with Databricks, Metabase, and Power BI.

• SQL skills are a significant advantage.

• A customer-centric mindset.

• Structured, practical approach, and comfortable managing processes from start to finish.

• Professional proficiency in English.

• Nice to have: experience in developing or deploying AI agents or LLM-based workflows in regulated or operational environments.

• Nice to have: familiarity with model validation, model risk management, or AI governance.

• Nice to have: experience with transaction monitoring vendor systems and rule tuning/threshold optimization.

• Nice to have: periodic reviews, KYC/CDD, or ongoing customer due diligence experience.

• Nice to have: SAR/STR reporting experience.

• Nice to have: proficiency in Python or similar for data tasks and prototyping.

🏝️ Benefits

• Opportunities for continuous personal and professional development.

• Flexibility to travel and work remotely or in a hybrid model across Europe.

• Stock Options Program available to all team members.

• Supportive, friendly, modern, and environmentally conscious corporate culture.

• Work & Swim Program: one month in a corporate apartment in Cyprus.

• International team that is remote-friendly.

• Opportunities for growth and expanded responsibilities throughout the customer lifecycle.

• Direct collaboration with leadership from Compliance, Risk, Data, Product, and Engineering.