AI Process Owner – Transaction Monitoring, Customer Lifecycle

This is a fully remote position, open to applicants in Netherlands, +2 more countries.

📋 Description

• Take charge of AI implementation for resolving transaction monitoring alerts, from identifying manual processes to deploying solutions in production.

• Comprehend the alert resolution process from initial pickup to classifying alerts as false positives, true positives, or offboarding cases.

• Develop AI-driven investigations focused on customers, suspicious transactions, behavioral patterns, and network dynamics.

• Create and refine AI agents equipped with defined boundaries, escalation protocols, and audit trails.

• Revamp alert resolution processes to enhance automation, validation, and human decision-making integration.

• Establish and document the AI/AML boundary pertinent to risk management, auditing, and regulatory compliance.

• Assist and enhance the skills of analysts transitioning to model and output validation.

• Evaluate alert and customer data to pinpoint inefficiencies, factors driving false positives, and opportunities for automation.

• Assess cycle times, alert backlogs, AI resolution proportions, decision quality, analyst workload, and customer impact.

• Collaborate with stakeholders in AI, Data, Engineering, Product, and risk management.

• Sustain customer-focused procedures that boost efficiency while maintaining a high-quality customer experience.

• Oversee procedures, decision-making logic, model rationale, and controls to meet auditing standards.

⛳️ Requirements

• A minimum of 3 years of experience in a fintech, banking, EMI, or PSP setting related to transaction monitoring and AML.

• Practical experience in the first line of defense for alert resolution.

• Strong comprehension of AML frameworks and practical alert resolution methodologies.

• Experience in implementing AI solutions in projects.

• Awareness of the limitations of AI in transaction monitoring and the regulatory/audit acceptability standards.

• Proficient data analysis capabilities.

• Familiarity with Databricks, Metabase, and Power BI.

• SQL knowledge is a plus.

• A customer-centric mindset.

• Organized and pragmatic, with comfort in managing processes from beginning to end.

• Professional fluency in English.

• Nice to have: experience in building or deploying AI agents or workflows based on LLMs.

• Nice to have: exposure to model validation, model risk management, or AI governance.

• Nice to have: familiarity with transaction monitoring vendor systems and tuning/optimizing thresholds.

• Nice to have: experience with periodic reviews, KYC/CDD, or ongoing customer due diligence.

• Nice to have: experience with SAR/STR reporting.

• Nice to have: proficiency in Python or similar languages for data tasks and prototyping.

🏝️ Benefits

• Access to continuous personal and professional development resources and opportunities.

• Flexibility to work remotely or in a hybrid model across Europe.

• Stock Options Program available for every team member.

• Ongoing support and care within a modern, friendly, and eco-conscious corporate culture.

• One month stay in a corporate apartment in Cyprus through the Work & Swim Program.

• Genuine ownership of your work and a visible impact on outcomes.

• Opportunities for growth throughout the wider customer lifecycle.

• Direct collaboration with leadership teams in Compliance, Risk, Data, Product, and Engineering.

• Join an international, remote-friendly team.

• A culture that values initiative over process for its own sake.