AI Operations Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, develop, and scale the AI and automation framework that drives back-office and clinical operations.

• Transition the organization from ad-hoc scripts and manual processes to a robust, systematic AI operations engine.

• Take ownership of the AI & Automation function while also serving as a player-coach.

• Deliver automations while establishing scalable systems, standards, and teams.

• Manage the company’s automation roadmap and provide measurable operational leverage.

• Collaborate with clinical and back-office teams to pinpoint high-ROI automation opportunities.

• Establish repeatable processes for capturing, deploying, and monitoring production automations.

• Lead data integrations across key EHRs, ensuring error management and pipeline reliability.

• Align automation tools with workflows through APIs, portal integrations, browser/desktop automation, and screen-level robots.

• Develop and sustain internal AI tools, including LLMs, agent frameworks, and knowledge assistants.

• Train colleagues to become proficient users of AI tools.

• Collaborate with automation vendors, ensuring adherence to delivery, quality, and reliability standards.

• Partner with Engineering on integration patterns, data contracts, and decisions regarding product versus operations.

• Uphold documentation, monitoring, and change-management practices for reliable production systems and data-driven decision-making.

• Connect operators, clinicians, and internal teams to guide product and roadmap decisions.

• Report to Co-Founder & CEO Albert Katz and work closely with Co-Founder & CTO Will Hu.

• Collaborate across BizOps, RCM, Product, Engineering, and Operations to enhance operational leverage.

⛳️ Requirements

• 1–3 years of experience in management consulting, software engineering, product management, or a comparable analytical/technical role.

• Ideally, experience in high-growth or ambiguous environments.

• Strong problem-solving abilities with a proactive approach.

• Genuine proficiency with modern AI tools, including LLMs, agent frameworks, and prompt engineering.

• Understanding of effective AI applications and its limitations.

• Hands-on technical skills with APIs and basic scripting in Python, JavaScript, or similar languages.

• Capability to read code, write automations, and debug independently.

• Strong written and verbal communication skills.

• Ability to bridge the gap between technical and non-technical stakeholders.

• Competence in writing clearly for leadership audiences.

• Comfort in cross-functional collaboration with Engineering, Product, and Operations teams.

• A mindset focused on outcomes rather than just scope.

• Bachelor’s degree.

• Experience in healthcare, operations, or regulated industries is advantageous but not mandatory.

• Charismatic and credible leadership style.

• Ability to excel in fast-paced, high-growth environments and navigate ambiguity.

• Strong execution orientation with a willingness to remain close to the work.

• Resilient, adaptable, and competitive, with a strong drive to succeed.

• Ability to balance strategic thinking with operational discipline.

• Authorization to work in the United States or Canada.

• Must not require a visa for continued employment in the United States or Canada.

🏝️ Benefits

• Fast-Growing Leader: Join a company experiencing strong momentum and increasing adoption within provider organizations.

• Category Creation: Work in a large, underserved market with minimal direct competition.

• Compelling Product: Market solutions that offer clear ROI, strong adoption rates, and growing deal sizes.

• Meaningful Impact: Assist providers in enhancing efficiency, revenue, and patient outcomes.

• Industry Exposure: Build extensive relationships across provider organizations and healthcare ecosystems.

• Opportunities for personal and professional growth.

• Equal employment opportunities and voluntary self-identification processes.