AI Intelligence Analyst

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Evaluate business processes, workflows, customer journeys, and operational challenges in collaboration with organizational leaders

• Detect workflow inefficiencies, repetitive tasks, unnecessary handoffs, and opportunities for automation

• Deconstruct complex business issues into manageable components and develop practical solutions through rapid experimentation

• Examine product usage, operational, and customer data to identify trends, risks, adoption patterns, and business opportunities

• Create dashboards, reports, queries, and repeatable analyses

• Integrate multiple data sources to evaluate customer experience and operational performance

• Communicate clear, actionable insights to business leaders

• Utilize AI platforms, automation tools, APIs, and analytical technologies to address business challenges

• Design and prototype AI assistants, prompts, lightweight applications, and automated workflows

• Assess emerging AI technologies and recommend solutions that deliver measurable business value

• Document, scale, and evaluate solutions using metrics focused on productivity, customer experience, adoption, issue resolution, and effort reduction

• Share insights and best practices with stakeholders

• Exercise judgment regarding data privacy, security, governance, and responsible AI usage

• Engage in training, knowledge sharing, and mentoring opportunities

• Enhance Client Services operations and customer experience, with potential to broaden impact throughout the organization

⛳️ Requirements

• Bachelor’s Degree in business, mathematics, a related field, or equivalent self-directed experience

• Early-career consulting-style profile; demonstrating curiosity, initiative, and hands-on experimentation with AI and automation

• Background in business, consulting, or program management with a strong ability to decompose complex problems into frameworks and simplified processes is highly preferred

• A builder’s mindset with demonstrated personal or professional experimentation using AI and automation tools

• Capability to transform ambiguous problems into actionable solutions

• Strong analytical skills and comfort with data

• Experience with, or ability to rapidly learn, product analytics tools such as Pendo

• Familiarity with generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms

• Experience in creating prompts, workflows, custom assistants, or AI-enabled solutions

• Proficiency with spreadsheets and data visualization tools

• Ability to communicate findings effectively to non-technical business partners

• Sound judgment when dealing with sensitive company, customer, or employee information

• Self-motivated and able to thrive in a fast-paced, deadline-driven environment

• Excellent troubleshooting, listening, and problem-solving abilities

• Proven track record in resolving complex issues

• Customer-oriented mindset with a strong capacity to collaborate in a team environment

• Applicants must be legally authorized to work in the United States

• Visa sponsorship is not available

🏝️ Benefits

• Workplace flexibility – you can choose between remote, hybrid, or in-office arrangements

• Affordable employee medical, dental, and vision plans with low employee contribution

• 401k Matching

• Wellness benefits

• Competitive salary and success-sharing bonus

• Flexible vacation policy, along with sick time and holidays

• An entrepreneurial culture that encourages you to go beyond a traditional job description

• Being listened to, valued, appreciated, and having your contributions recognized

• Enjoying your daily work alongside a fantastic team