AI Experience Engineer

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Take charge of the complete design and engineering quality for Innovation Crew pilots and prototypes, from the initial brief or wireframe through backend services, API integration, and a refined interface.

• Ensure that the deliverables for engineering leadership and business stakeholders are visually coherent, accessible, and understandable to non-technical audiences.

• Create interaction patterns that involve human oversight for autonomous systems.

• Develop interfaces for monitoring agent traces, auditing reasoning outcomes, modifying parameters, and highlighting anomalies.

• Establish and maintain a collective design system and component library, which includes streaming output displays, agent status indicators, trace inspection views, confidence surfaces, and human-review interfaces.

• Define UX standards and interaction language for AI Assistants and Copilots functionalities.

• Conduct light user research and usability tests with internal stakeholders and business unit partners.

• Collaborate with the Principal AI Engineer on evaluation interfaces and dashboards for agent observability.

• Advocate for WCAG accessibility standards and performance engineering.

• Implement JD Power brand guidelines in all externally presented outputs.

• Contribute to the Emerging Technology Radar process by evaluating UX and frontend technologies.

• Suggest Architecture Decision Records for the accepted AI interaction patterns.

⛳️ Requirements

• Experience in full-stack engineering with a focus on frontend development.

• Capability to construct backend services, connect data sources, and create polished production-quality interfaces.

• Experience in the production environment with AI-driven systems.

• Familiarity with streaming outputs, agent interaction surfaces, human-review workflows, trace inspection interfaces, or similar functionalities.

• Awareness that LLM systems are non-deterministic and necessitate regular inspection.

• Proficiency in React or an equivalent frontend framework.

• Experience with contemporary design systems.

• Ability to conceptualize interactions and implement them in code.

• Competence in seamlessly transitioning between Figma and code.

• Experience with agent observability tools such as Langfuse, LangSmith, Phoenix/Arize, or similar.

• Skills in data visualization aimed at non-technical audiences.

• Knowledge of WCAG accessibility standards.

• Familiarity with the JD Power product ecosystem or its user base.

• Experience in evaluation harness design or knowledge of LLM-as-judge patterns.

• Strong intuition for product development centered around user needs from AI agents.

🏝️ Benefits

• Salary range of $130,000–$160,000 USD or $115,000–$130,000 CAD per year.

• Flexible remote work options.

• Opportunity to engage with AI-powered systems and initiatives related to agent workforce.

• Exposure to executives and possibly external clients.

• Chance to influence JD Power’s AI Assistants and Copilots capability pillar.

• Opportunity to document reusable components and share them with the engineering team.

• Commitment to a diverse workforce and equal employment opportunities.

• Accommodations available for recruitment and selection processes.