AI Engineering, Voice API

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Designing and improving AI-driven chatbots for customer engagement in billing, sales, and technical support to diminish the need for human agents.

• Streamlining business processes to enhance operational efficiency utilizing AI technologies.

• Assisting in the development and upkeep of scalable AI infrastructures and incorporating new machine learning techniques and large language models (LLMs) as needed.

• Assessing and utilizing various AI models, including LLMs, reasoning models, machine learning, and function calling models for diverse applications.

• Supporting the roadmap for the integration of speech-to-text capabilities and real-time voice APIs, particularly for telephony systems.

• Collaborating closely with team members to assess and implement innovative AI technologies and tools, ensuring dependable and robust AI systems.

• Engaging in the testing and quality assurance of AI-powered systems to guarantee accurate and efficient functionality.

• Overseeing and maintaining AI agents across different platforms to ensure their effective operation and ongoing enhancement.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Minimum of 5 years experience in a similar role.

• Proven experience in developing and deploying AI chatbots, especially in customer service or support environments (billing, sales, technical support).

• Strong expertise in automation tools and techniques, with real-world examples of addressing and resolving automation challenges.

• Knowledge of machine learning models, particularly LLMs and reasoning models.

• Practical experience with OpenAI or comparable AI models (ChatGPT, Mistral, etc.).

• Experience with APIs in OpenAI and other AI models for constructing large-scale applications.

• Familiarity with frameworks for large-scale AI initiatives and effectively managing AI agents.

• Hands-on experience with Robot Framework or similar testing frameworks.

• Understanding of voice technologies and APIs, including experience with OpenAI’s real-time API (or willingness to learn and explore these technologies).

• Ability to thrive in a fast-paced, dynamic environment, particularly with a focus on integrating new features such as speech-to-text functionality.

🏝️ Benefits

• Flexible working arrangements.

• Opportunity for repeat engagements based on performance.