AI Enablement Lead

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Ensure that AI tools are effectively utilized and integrated into everyday tasks, rather than merely being explored; Identify and eliminate obstacles to adoption.

• Provide enablement on a large scale, which includes role-specific learning journeys, toolkits, office hours/coaching, and a champion network in collaboration with training and operations.

• Assist in creating an AI Center of Excellence (COE) framework to foster responsible AI usage, establish best practices, training and enablement programs, success metrics, and communication strategies.

• Collaborate with training and operations teams to develop role-specific enablement throughout the organization (sales, service, operations, leadership).

• Equip teams with the necessary skills to effectively utilize AI platforms, Copilot tools, AI agents, and prompt & agent libraries.

• Offer ongoing support through office hours, coaching, and training materials.

• Reinforce guidelines regarding the appropriate use of AI; Ensure responsible AI practices by integrating governance and guardrails into training, communications, and playbooks.

• Collaborate with business and operations teams to implement AI capabilities and integrate them into daily operations; Develop change management strategies and educate teams on the benefits of AI.

• Identify opportunities for AI to significantly enhance workflows, quality, and efficiency; Help clarify the roles of AI (automate, augment, or escalate) in relation to human effort.

• Ensure that AI usage is clear, repeatable, and consistent to facilitate a transition from manual to AI-assisted workflows.

• Understand user pain points and convert needs into clear, actionable AI use cases; Identify areas where AI can provide substantial workflow enhancements and practical benefits.

• Present structured recommendations to guide the prioritization and sequencing of AI initiatives.

• Act as a liaison between business users and AI/product teams to ensure that solutions meet real needs, are successfully adopted, and deliver value; Provide insights on drivers of adoption and proactively identify potential obstacles to solution implementation.

• Support business teams in taking ownership of outcomes and driving adoption; Ensure success metrics are established and utilize data to continuously refine prioritization and enablement strategies.

• Collect feedback from users regarding what is effective, where challenges exist, and where trust is lacking.

• Partner with engineering teams to enhance the usability and effectiveness of AI solutions.

• Continuously update enablement materials, guidance, and approaches.

• Facilitate acceptable AI usage, citizen development, and the sharing and reuse of AI tools.

• Monitor and report on the impact of AI initiatives.

• Share success stories, use cases, best practices, and lessons learned to foster accelerated adoption across teams.

⛳️ Requirements

• 5-10+ years of experience in technology enablement, product management, operations, consulting, or transformation roles.

• Proven track record in driving the adoption of new tools or technologies at scale.

• Strong experience in:

• o Workflow/process design

• o Change management or transformation

• o Stakeholder engagement across various business teams

• Solid technical fluency and understanding of AI tools and capabilities (e.g., Copilot, LLMs).

• Ability to translate business requirements into practical technology applications; Experience in scaling AI or advanced technology use cases from pilot projects to sustained adoption.

• Demonstrated ability to drive behavioral change and adoption, beyond mere deployment.

• Excellent communication, facilitation, and influencing skills at all organizational levels.

• Capability to convert strategy into actionable execution.

🏝️ Benefits

• Annual Performance Bonus

• Stock Purchase

• Medical Plans

• Prescription Drugs

• Dental

• Vision

• Family Assistance Program

• FSA

• HSA

• Pre-Tax Parking Plan

• 401(k)

• Life/AD&D

• Accident

• Critical Illness

• Hospital Indemnity

• Long Term Care

• Short-term Disability

• Long-term Disability

• Business Travel Accident

• Identity Theft

• Paid Time Off

• Flexible Work Options

• Paid Holidays

• Sabbatical

• Gift Matching

• Well-Being Stipend

• Personal and Professional Development