AI Deployment Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• The Deployment & Client Experience Specialist is essential for facilitating successful global client implementation and the adoption of the Liquid AI Solutions suite.

• This position emphasizes the creation and ongoing enhancement of deployment tools, processes, and playbooks, while acting as a primary liaison among cross-functional teams.

• As a mid-level contributor, the individual in this role will be tasked with integrating client feedback, overseeing recurring issues, and promoting operational excellence across client configuration and client success activities on a global scale.

• The position combines project management, process enhancement, and stakeholder collaboration to improve the overall client experience extensively.

• Develop, sustain, and consistently advance global tools, processes, and playbooks that support client configuration and client success.

• Identify potential improvements to streamline deployment workflows and enhance client adoption results.

• Manage and triage ongoing global client feedback across the entire Liquid AI Solutions suite.

• Analyze patterns in client experience to proactively identify risks, themes, and opportunities for enhancement.

• Maintain a centralized and prioritized backlog of Voice of Customer (VOC) items, which includes enhancements, bugs, and recurring issues.

• Monitor, triage, and coordinate the resolution of complex and recurring cross-client issues.

• Document insights and integrate learnings into scalable tools, processes, and playbooks.

• Ensure visibility and tracking of issues through appropriate systems and workflows.

• Serve as a liaison among Technical, Client Configuration, Client Success, Engagement, and Support teams on a global scale.

• Facilitate alignment on priorities, timelines, and solutions for items that impact clients.

• Coordinate testing efforts and validations before production releases.

• Manage and monitor workstreams via JIRA, ensuring accurate prioritization and progress tracking.

• Support release readiness activities, which include testing coordination and communication with stakeholders.

• Provide training to global Client Configuration and Client Success teams regarding Liquid AI Solutions, deployment playbooks, and issue resolution methodologies.

⛳️ Requirements

• 3–6 years of experience in client deployment, client success operations, product operations, or related positions.

• Preferred experience in a global, cross-functional setting supporting SaaS or technology solutions.

• Strong project management capabilities, with proficiency in tools like JIRA.

• Proven ability to manage and prioritize multiple workstreams and stakeholder relationships.

• Analytical thinking with the capacity to interpret client feedback and convert it into actionable improvements.

• Exceptional communication and collaboration skills for interacting with both technical and non-technical audiences.

• Process-focused with an emphasis on scalability and continuous enhancement.

• Familiarity with client deployment processes, lifecycle management, and support frameworks.

• Experience in issue tracking, testing coordination, and release management practices.

• Comfort with tooling, documentation, and playbook development.

• Ability to work independently as an individual contributor in a fast-paced, global environment.

• Strong attention to detail and a commitment to delivering high-quality outcomes for clients.

🏝️ Benefits

• Flexible working hours

• Professional development opportunities