AI Change Management Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the AI adoption roadmap in conjunction with the Director of AI Transformation's delivery, ensuring that every deployed solution includes a corresponding change and enablement strategy.

• Define, monitor, and report adoption metrics for each AI initiative, including active usage, time-to-proficiency, and self-serve rates on a regular basis.

• Customize enablement strategies to align with business and departmental initiatives while identifying adoption risks before and during rollout, offering mitigation strategies rather than just presenting issues.

• Design and implement training programs for every AI tool and workflow introduced by the team through live sessions, asynchronous content, quick-reference guides, and peer learning formats.

• Create and sustain a centralized AI use case library: a dynamic resource featuring proven workflows, prompt templates, and best practices for all employees to access independently.

• Develop clear guidance that translates the technical capabilities established by the team into actionable content for any employee to utilize immediately.

• Conduct regular enablement meetings with department leads and power users, integrating AI practices into existing workflows instead of establishing parallel processes.

• Stay updated on AI tools and emerging capabilities, gaining enough understanding to confidently teach others how to utilize them.

• Assist the Director of AI Transformation in managing the AI steering cadence by handling logistics, preparing materials, documenting decisions, and ensuring follow-through on action items.

• Independently facilitate department-level AI onboarding and working sessions.

• Monitor employee sentiment regarding AI across functions to identify opportunities for enablement or support.

• Cultivate relationships with champions and influencers in every business function to expedite internal adoption.

• Manage all internal AI communications, including launch announcements, Slack updates, newsletters, and leadership briefings, ensuring the organization remains informed, engaged, and motivated.

• Create and maintain a consistent internal narrative on the significance of AI at ActivTrak, based on real employee outcomes and business impacts rather than technological hype.

• Establish and oversee feedback channels that facilitate employees in sharing what works and what doesn’t, synthesizing this feedback into actionable insights for the organization.

• Collaborate with the Director of AI Transformation to communicate AI governance policies and acceptable use guidelines throughout the organization in a clear, accessible, and non-threatening manner.

• Develop training and reference materials that enable employees to understand data privacy, compliance expectations, and responsible AI usage in their everyday tasks.

• Monitor and report on governance-related feedback and inquiries from employees, aiding in identifying areas where policy clarification or reinforcement is required.

⛳️ Requirements

• 5 years of experience in learning and development, organizational change management, sales enablement, revenue operations, or a closely related field.

• Proven history of developing structured change and enablement programs from the ground up. You have crafted the approach, not merely executed someone else's strategy.

• Practical experience with modern AI tools such as Claude, ChatGPT, Microsoft Copilot, or similar, enabling you to effectively teach others how to use them.

• Experience in facilitating meetings and working sessions with cross-functional stakeholders.

• Strong written communication skills, capable of producing clear internal content across various formats: Slack updates, launch announcements, training guides, and executive briefings.

• Experience leveraging data to measure and enhance adoption outcomes.

• High empathy for employees who may be skeptical or overwhelmed by new technology. You meet individuals where they are, rather than where you wish they would be.

• Comfort in a SaaS environment, collaborating with cross-functional stakeholders across sales, operations, and business functions.

• Collaborative and low-ego. You derive energy from the success of others and are comfortable operating without seeking the spotlight.

• An active learner who stays informed about AI tools and change management best practices, bringing that knowledge back to the team.

🏝️ Benefits

• Competitive compensation and benefits.

• Remote position available within the US.

• Minimal travel required.

• Limited physical demands.