AI and Automation Systems Intern

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assist in mapping and documenting workflows related to business operations, human resources, and people operations.

• Collect requirements from stakeholders and convert their input into precise process notes, workflow steps, user stories, or implementation briefs.

• Help build, test, and enhance processes supported by AI and automation using approved tools and platforms.

• Aid in the setup, testing, and enhancement of workflows using tools like Zapier, Make.com, or other similar automation platforms.

• Provide assistance with basic technical tasks for integrating workflows into current systems, forms, websites, databases, or operational platforms.

• Implement basic cybersecurity best practices when supporting systems, integrations, access permissions, data management, and workflow documentation.

• Contribute to prompt design, workflow logic, process documentation, and quality assurance for AI and automation outputs.

• Help prepare and deliver training materials, guides, demonstrations, and practical learning sessions on topics related to AI and automation.

• Coordinate tasks, timelines, feedback, and updates among various stakeholders and subject matter experts.

• Keep thorough documentation of workflows, testing results, training notes, change requests, technical notes, access considerations, and implementation decisions.

⛳️ Requirements

• Current or recent studies in fields such as artificial intelligence, automation, data analytics, business information systems, computer science, operations management, human resources, industrial psychology, cybersecurity, or a related discipline.

• Completion of relevant short courses, certifications, projects, or self-directed learning in areas like AI tools, prompt engineering, automation, no-code tools, cybersecurity fundamentals, data workflows, or process improvement.

• Practical experience with Claude, ChatGPT, and Gemini, including utilizing these tools for research, drafting, workflow support, prompt testing, and productivity tasks.

• Basic familiarity with software development, website creation, APIs, forms, databases, or system integrations.

• Hands-on experience with Zapier, Make.com, or a similar workflow automation platform.

• Foundational knowledge of cybersecurity best practices, including secure access, password management, data privacy, permissions, safe use of integrations, and responsible handling of sensitive information.

• Strong capability to gather information, pose clear questions, structure requirements, and document process steps with accuracy.

• Good project coordination abilities, including task tracking, follow-up, prioritization, and effective written communication.

• Confidence in supporting training activities, including creating simple guides, clearly explaining technical concepts, and assisting users in adopting new tools.

• An analytical mindset with a responsible approach to confidentiality, data management, system access, and the application of AI in workplace processes.

🏝️ Benefits

• A collaborative, people-centered performance culture.

• Opportunities for growth in a fast-paced environment.

• Practical exposure to AI, automation, operations, systems, cybersecurity awareness, training support, and improvements in people-related processes.

• A supportive learning environment with access to experienced operational and subject matter specialists.