Agent, Colleague Support, HRSS – Tier I Contact Center

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Offers administrative support services and participates in activities that enhance or improve the coordination, preparation, and flow of departmental processes and core functions.

• Plans and organizes workflow while prioritizing customer needs.

• Develops, implements, and maintains records related to job responsibilities.

• Exhibits the ability to deliver personalized care and services tailored to the unique expectations and needs of key customers.

• Effectively utilizes available resources to provide accurate and comprehensive information to colleagues.

• Addresses HR inquiries concerning benefits, payroll, leave administration, HRIS systems, and policy interpretation with precise and thorough information.

⛳️ Requirements

• An associate’s degree or equivalent experience is required.

• A minimum of 1+ years of progressive experience in a high-volume contact center or customer service environment.

• Proven proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems.

• Experience in an HR Shared Services setting, including benefits, payroll, leave administration, HRIS systems, and talent acquisition.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

🏝️ Benefits

• Delivers administrative services, support, navigation, and/or solutions.

• Offers paid time off.