Agent Advisor, Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in implementing the onboarding process for new agents, ensuring a seamless and customized experience.

• Facilitate weekly group onboarding sessions for new agent cohorts.

• Conduct individual check-in calls with new agents during their initial 90 days to reinforce training and provide guidance.

• Monitor and manage agent learning outcomes to ensure measurable progress through onboarding milestones.

• Achieve full proficiency in the SERHANT. ecosystem to offer support, address inquiries, and resolve agent issues.

• Promote quicker agent proficiency by fostering early and effective use of essential tools and systems.

• Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.

• Contribute to the improvement of the onboarding roadmap based on agent feedback and departmental priorities.

• Utilize internal AI tools and proprietary technology to enhance efficiencies in onboarding and support.

• Assist in managing S.MPLE requests with high-quality deliverables and timely responses.

• Provide exceptional customer service to create a welcoming and empowering environment for new agents.

• Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.

• Engage in department meetings and cross-functional collaboration efforts to continuously enhance the onboarding process.

⛳️ Requirements

• 1–3 years of experience in customer success, onboarding, training, or administrative support; real estate experience is a plus.

• Proven experience leading small groups or training sessions in a remote setting.

• Excellent communication skills with the ability to clearly articulate systems and processes.

• Proficient in using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.

• Strong organizational abilities with a proactive approach and attention to detail.

• Comfortable managing multiple agent relationships and follow-ups simultaneously.

• Experience working remotely and independently while remaining highly collaborative.

• Available to work full-time, 40 hours per week, Monday–Friday, 9AM–5PM to support SERHANT. markets.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options