Affiliate Payment Ops Specialist II

This is a fully remote position, open to applicants in India.

📋 Description

• Acquire an in-depth understanding of the commission structure and consistently implement it across all affiliate activities.

• Oversee and manage affiliate records within the referral program platform, including tracking upgrade tiers, assigning referral links, and tagging accounts.

• Regularly verify commission calculations for accuracy prior to processing payouts.

• Execute weekly commission payouts promptly and accurately, addressing any discrepancies for resolution.

• Maintain well-organized records of affiliate payments and tax documents in accordance with company policies and regulatory standards.

• Prepare and distribute year-end 1099 forms to eligible affiliates.

• Act as the primary contact for affiliate inquiries, efficiently managing a high-volume inbox with professionalism, precision, and a consistent standard of responses.

• Serve as the main liaison for the Affiliate department, handling communications and manual requests, and escalating complex cases when necessary.

• Identify trends in affiliate inquiries or issues and proactively present process improvement suggestions to leadership.

• Manage endorsement payouts, ensuring agreements are accurately reflected in payment records and that disbursements are processed on time.

• Track and reconcile endorsement payment terms, deliverables, and payout milestones in coordination with relevant stakeholders.

• Input and manage endorsement invoices in the AP system, ensuring thorough documentation and precise coding for timely submission across departments and full audit readiness.

• Collaborate with the accounting team to maintain and update the endorsements tracker, ensuring accuracy and completeness for the marketing team's visibility.

• Serve as the operational bridge between the Marketing department and accounting for all endorsement-related payment activities.

⛳️ Requirements

• A Bachelor's degree in Accounting, Finance, or a related field is required.

• A minimum of 2 years in a front-facing role, ideally in Affiliate operations or Accounts Payable.

• Practical experience with referral program tracking software, such as FirstPromoter.

• Familiarity with global payout platforms and methods.

• A general understanding of Accounts Payable processes, including vendor onboarding and tax documentation.

• Proficiency in working with data in Excel and Google Sheets.

• A customer-first approach complemented by strong written and verbal communication skills.

🏝️ Benefits

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