Advertising Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage client accounts by maintaining open and active communication channels and nurturing ongoing relationships.

• Supervise the onboarding process for new clients within your portfolio, following a clear set of steps and a well-defined timeline.

• Ensure that all planned and sold activities are executed in alignment with the established scope, deadlines, and agreements, balancing client expectations while safeguarding the agency's interests.

• Create and oversee client projects and tasks on the agency's platform.

• Track agendas, deadlines, task execution, and request history within the agency platform (eKyte) to ensure proper account organization and documentation.

• Prepare briefings and relay requests to technical teams.

• Conduct follow-up meetings with recorded agendas and minutes.

• Analyze marketing outcomes (particularly in social media, inbound, and paid media) and suggest ongoing enhancements.

• Promote cross-team communication and ensure adherence to processes and deadlines.

• Assist in the development and support of clients' strategic planning, with an emphasis on social media and demand generation.

• Identify opportunities for improvement, upselling, or cross-selling to enhance account retention.

• Proactively anticipate issues, disruptions, or client needs, taking initiative to propose solutions.

⛳️ Requirements

• Bachelor's degree.

• 3 to 5 years of professional experience.

🏝️ Benefits

• 100% remote work.

• Birthday day off.

• Access to training and continuous development.

• Culture of autonomy, innovation, and results.

• Collaborative team and shared growth.