Adventure Travel Sales Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Possessing comprehensive knowledge of all our products

• Responding to email, live chat, and phone inquiries with courtesy, promptness, and efficiency

• Monitoring and following up with sales leads while making outbound sales calls as necessary

• Transforming leads into confirmed bookings

• Coordinating all essential booking arrangements with our local suppliers and/or our internal Operations team until the booking is confirmed for the customer

⛳️ Requirements

• Previous experience in an adventure travel company, particularly one specializing in self-guided walking and cycling holidays, is highly desirable

• A strong passion for adventure travel is essential

• Understanding and alignment with our values concerning Responsible Travel is a must

• Familiarity with computer booking systems, help desk, and chat software (preferably Zendesk) is highly desirable

• Background in email-based sales

• Exceptional verbal and written communication abilities in English

• Polished email and phone etiquette and technique in English

• Capability to perform under pressure while ensuring accuracy

• Proficiency in working efficiently without direct supervision

• Excellent organizational skills and attention to detail

• A friendly demeanor and personal integrity

🏝️ Benefits

• Work from home (fully remote)

• Flexible working hours (note that availability for evening and weekend shifts during peak season is required)

• Fixed base salary plus a competitive commission/bonus structure

• 25 days of paid annual leave (increasing by one day each year until Year 5) plus bank holidays

• Significant discounts for you and your friends/family members on Natural Adventure trips

• Familiarization trips to European and international destinations

• Exceptional learning and development opportunities

• A vibrant multinational team within a rapidly growing company