Adventure Planner

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Supervise the booking process, including reservations, scheduling, and client communications.

• Deliver outstanding customer service by addressing inquiries, resolving issues, and managing special requests in a timely and professional manner.

• Cultivate and sustain strong relationships with customers, ensuring repeat business and fostering customer loyalty.

• Handle booking modifications, cancellations, and refunds, ensuring customers are kept informed and all updates are accurately documented.

• Provide clients with tailored advice, including suggestions for destinations, accommodation choices, and transportation arrangements based on their preferences, budget, and needs.

• Stay updated on global advisories, restrictions, and safety concerns, informing customers of any potential risks or disruptions.

• Guide clients on visa requirements, necessary documentation, health precautions, and required vaccinations depending on the destination.

• Assist customers in crafting detailed itineraries that incorporate must-see attractions, activities, and dining recommendations.

• Share destination-specific cultural insights, local customs, and etiquette to ensure customers enjoy a smooth and enriching experience abroad.

⛳️ Requirements

• Demonstrated experience in a customer service, booking, or scheduling capacity.

• Background in hospitality, customer service, or events is advantageous but not mandatory.

• Exceptional verbal and written communication abilities, with the capability to engage professionally with clients.

• Strong attention to detail and the capacity to manage multiple tasks and priorities simultaneously.

• Proficient in effectively and efficiently resolving customer issues while maintaining a high standard of customer satisfaction.

• Familiarity with booking software, CRM systems, and the Microsoft Office Suite.

• Ability to perform well under pressure and meet deadlines.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.

• Flexible work schedule and the possibility of remote work.

• Employee discounts on travel services and experiences.