Advanced Associate, Sales Excellence

This is a fully remote position, open to applicants in France.

📋 Description

• Evaluate outstanding orders and specific customer inquiries to guarantee exceptional customer service and experience.

• Offer troubleshooting support for customer orders, account statuses, and related issues.

• Serve as a liaison between local clients and global support teams, organizing outbound meetings with clients to address questions and concerns, as well as coordinating product and system demonstrations.

• Oversee sales process operations and manage legal and functional documentation associated with the sales process.

• Track performance metrics, maintain sales tracking tools, and report on critical information.

• Keep abreast of new product and feature releases, recommending enhancements to the sales process.

⛳️ Requirements

• Demonstrated experience as a Sales Support Specialist, Sales Support Associate, or Customer Service Associate.

• Excellent communication abilities in French, Arabic, and English.

• Practical experience with ERP and CRM systems, along with proficiency in the MS Office Suite, especially MS Excel.

• Comprehensive knowledge of sales principles and customer service practices.

• Strong analytical and multitasking skills, with the ability to work collaboratively and motivate others.

🏝️ Benefits

• Flexible working arrangements.

• Commitment to hybrid working practices.

• Options for flexible remote and virtual work.