Advanced Associate, Sales – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee designated task queues and administrative processes with precision and minimal oversight.

• Create quotes, proposals, order forms, and accompanying documents for Business Development Managers (BDMs).

• Arrange meetings, demonstrations, and training sessions across various time zones.

• Keep organized records, files, and reports in accordance with internal systems and sales best practices.

• Assist with logistics and materials for conferences, webinars, and regional sales initiatives.

• Conduct targeted outreach to warm leads and respond to incoming inquiries using approved communication scripts.

• Assess Marketing Qualified Leads (MQLs) and promptly transfer warm opportunities to BDMs.

• Perform consistent follow-ups on active opportunities and maintain clear tracking of next steps.

• Deliver accurate and clear product information on specified offerings and escalate complex inquiries as needed.

• Maintain accurate Salesforce records with minimal need for rework.

• Document all outreach efforts, follow-ups, meeting notes, and customer sentiments.

• Assist in forecasting and pipeline reporting to aid BDMs in their planning activities.

• Minimize recurring errors through quick learning cycles and heightened attention to detail.

• Provide personalized and attentive service that ensures customers feel understood and supported.

• Offer guidance on straightforward product offerings, including standard demonstrations and onboarding assistance when necessary.

• Help customers with basic troubleshooting or platform navigation prior to escalation.

• Collaborate closely with BDMs to facilitate opportunity advancement and address gaps in the sales process.

• Engage in team calls, share insights, and actively offer assistance during busy periods.

• Provide backup coverage for colleagues in their absence.

• Exemplify Pearson values in all interactions and maintain high professional standards.

⛳️ Requirements

• A minimum of 1-2 years of experience in Sales, Account Management, Customer Success, or Client Relationship roles.

• This position is available to individuals residing in the APAC/Australia Region.

• Proficiency in Mandarin and/or Bahasa is considered a plus.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and supportive team environment.

• Competitive compensation and benefits package.