Admissions Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• The Admissions Coordinator serves as the primary contact for families and clients.

• Facilitates the management of the entire admissions process.

• Evaluates applicants by gathering pertinent information and clearly conveying all aspects of the program and its requirements.

• Responds to phone inquiries and provides details about NRT’s programs and services.

• Acquires and retains knowledge of RTC, HIOP, IOP, OP, and Detox admission criteria.

• Inputs admissions and referral data into the CRM system.

• Maintains regular communication with Admissions leadership regarding the admission strategy.

• Conducts client transports when necessary.

• Manages complex admissions processes involving multiple individuals.

• Evaluates the clinical and financial qualifications of clients for suitable admission.

• Coordinates financial arrangements for private-pay and/or insurance treatment, including benefit verification, identifying a financial guarantor, and setting up payment plans.

• Collects and/or organizes logistics for payment collection.

• Communicates internally with the Medical/Clinical team to ensure prospective clients meet the necessary admissions criteria and receive approval.

• Collaborates with Marketing/Outreach to expedite referrals to and from the facility.

• Manages pre-admission communications with clients, family members, and referents.

• Conducts pre-admission assessments.

• Responds to all telephone inquiries regarding admissions to the facility within 30 minutes of a missed call.

• Ensures that admissions to the facility are completed in a timely and seamless manner.

• Guarantees satisfaction for clients, families, and referents regarding the Admissions process.

• Assists with Alumni communication and the collection of post-treatment program outcomes data.

• Upholds strict client confidentiality and complies with HIPAA regulations.

• Adheres to Joint Commission and all State and Federal regulations.

⛳️ Requirements

• Bachelor’s degree preferred; high school diploma or equivalent required.

• Basic experience in customer service, sales, or marketing is preferred.

• Experience in the substance abuse or mental health field is preferred.

• Familiarity with CRM systems is preferred.

• Must possess a valid, unrestricted Driver's License.

• Excellent verbal and written communication abilities.

• Strong skills in building relationships.

• Ability to listen attentively and provide solutions.

• Must act with integrity, professionalism, and maintain confidentiality.

• Willingness to learn and possess a teachable attitude.

• Strong collaboration skills with a capacity for creative thinking and idea sharing.

• Availability for on-call duties during evenings and weekends via telephone.

• Proficient with Microsoft Office Suite or similar software.

• Quick to adapt to new systems and platforms.

🏝️ Benefits

• Medical, dental, and vision insurance*

• Supplemental accident and hospital indemnity coverage*

• Voluntary Term Life insurance*

• Employee Assistance Program

• Monthly wellness reimbursement*

• Employee recognition and rewards programs

• Employee referral incentive program

• Employer-sponsored 401(k) plan

• Continuing education reimbursement

• Unlimited paid time off (exempt employees) + sick days

• Paid time off policy (non-exempt employees) + sick days

• Paid holidays (exempt) or the opportunity to earn 1.5x base hourly rate (non-exempt)