Admissions Clerk

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary point of contact for both new and existing patients through phone, email, and various communication channels.

• Conduct new patient intake by gathering demographic, medical, insurance, and referral details.

• Schedule, reschedule, and confirm patient appointments while maximizing provider schedules.

• Verify insurance eligibility and ensure that all necessary documentation is obtained prior to appointments.

• Collect and upload patient records, referrals, authorizations, and consent forms.

• Keep accurate patient records in the Electronic Medical Record (EMR/EHR) system.

• Collaborate with providers, clinical staff, and patients to facilitate a seamless admissions process.

• Professionally address patient inquiries and provide updates concerning appointments and documentation.

• Follow up with patients to gather missing information and confirm upcoming appointments.

• Ensure that all patient data is entered accurately while upholding confidentiality and adhering to HIPAA regulations.

• Assist with administrative responsibilities and support the healthcare team as required.

⛳️ Requirements

• At least 2 years of experience in medical administration, patient intake, admissions, scheduling, or a related healthcare support role.

• Exceptional verbal and written communication skills in English.

• Strong customer service skills and telephone etiquette.

• Experience with EMR/EHR systems.

• Familiarity with medical terminology and healthcare administration.

• Experience in insurance verification and referrals is a plus.

• Proficient in Microsoft Office (Word, Outlook, Excel).

• Comfortable utilizing multiple software platforms and quickly adapting to new systems.

• Excellent organizational, time management, and multitasking skills.

• Outstanding attention to detail and precision.

• Ability to work independently while prioritizing tasks in a fast-paced environment.

🏝️ Benefits

• Opportunity to work during U.S. hours

• Flexibility to work remotely from home