Admissions Advisor

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as an admissions consultant, guiding students in selecting suitable CIEE programs that align with their academic interests, objectives, and eligibility criteria.

• Provide practical assistance to students throughout the initiation, completion, and submission phases of their CIEE applications.

• Deliver personalised support tailored to individual student needs.

• Handle a significant volume of correspondence (emails and phone calls) and ensure responses to inquiries are made within one business day.

• Arrange timely follow-ups with prospective students to offer assistance, assess their commitment levels, and implement strategies to inform students about CIEE programs during all stages of the inquiry and application processes.

• Coordinate and conduct information sessions, webinars, outreach events, and classroom presentations to enhance awareness of CIEE programs.

• Assist in the recruitment, training, and oversight of CIEE Student Ambassadors on campus.

• Collaborate with the Manager of Institutional Relations to shape outreach strategies and activities aimed at generating and converting applications for CIEE Study Abroad programs.

• Work alongside Institutional Relations Managers to ensure alignment with partner institution objectives and provide valuable insights from the field.

• Meet personal and team qualitative and quantitative goals (e.g., completed applications and conversion rates) established by leadership.

• Record call details and input data into the organisational CRM (Salesforce) to facilitate effective communication and progress tracking.

• Engage in regular training sessions to stay updated on CIEE program offerings, policies, and tools.

⛳️ Requirements

• A bachelor’s degree or an equivalent international qualification.

• Background in student advising, customer service, higher education, or a sales-focused environment.

• Experience studying abroad is highly preferred.

• Energetic, positive, proactive, team-oriented, and adept at problem-solving.

• Excellent interpersonal and communication skills; comfortable presenting to groups as well as engaging in one-on-one interactions.

• Strong attention to detail, outstanding problem-solving abilities, professional written and verbal communication skills, a service-oriented mindset, high organisational aptitude, excellent time management skills, and the capability to multitask effectively.

• Ability to work independently and remotely while being part of a team.

• Show initiative while remaining receptive to feedback and direction when necessary.

• Proficient in day-to-day computer operations, including the Microsoft Office Suite, with a willingness to leverage technology to enhance performance.

• Flexibility and adaptability within a fast-paced working environment.

• Ability to embody CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and its culture.

• A valid US driver’s license.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility criteria)

• Discounts on CIEE Study Abroad Programs

• 403(b) Retirement Plan with employer contribution

• Comprehensive Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Optional Benefits (identity theft protection, pet insurance, accident, and critical illness)