Administrative Staff

📋 Description

• Prepares case files and Disability Benefits Questionnaires (DBQ) assigned within the client portal.

• Requests, downloads, and saves medical records on SharePoint.

• Monitors provider portals for new cases, lists these cases in the VES sheet, and organizes billing in the case tracker sheet.

• Keeps track of addendums; prepares the addendum sheet and notifies the Nurse VA assigned to the case.

• Engages in case management by overseeing timely submission of cases and monitoring turnaround time achievement (TAT).

• Creates sign-in sheets and appointment forms, submitting the sign-in sheets to VES after appointments.

• Coordinates with medical providers and team members regarding daily scheduled appointments.

• Submits provider availability for scheduling cases.

• Tracks billing and receivables; performs billing and reconciliation tasks as needed.

• Maintains documentation in SharePoint.

• Possesses strong communication skills to assist veterans, medical providers, and colleagues effectively.

• Capable of working independently with minimal supervision.

• Must be adaptable to work changes as required.

• Accountable for all assigned cases.

• Upholds productivity standards with speed and accuracy.

• Adheres to company policies and procedures.

• Respects and maintains HIPAA confidentiality guidelines.

• Assists in creating process-related templates when necessary.

• Performs other job-related duties as assigned by the immediate supervisor or manager.

• Manages incoming phone calls and makes external calls when necessary.

⛳️ Requirements

• Administrative staff with exceptional writing and organizational skills.

• Strong attention to detail.

• Proficient in MS Office and Google Sheets.

• Willingness to receive training in Utilization review, case management, and/or medical file review.

• Possesses broad-based nursing knowledge and experience, critical thinking skills, and familiarity with evidence-based practice criteria and guidelines.

🏝️ Benefits

• Remote Work Type: Full Time