Administrative Management Analyst – IT Solutions – IGA / M365

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide operational support for identity and access management solutions.

• Process requests received through the ticketing system.

• Administer IGA tools, maintain their configurations, and ensure their proper operation.

• Manage and process customer requests through tickets.

• Assist customers with IGA processes.

• Integrate managed applications using M365 identities with Entra ID.

• Establish a review process for applications already registered in Entra ID.

• Develop new processes, workflows, and documentation, particularly for investigations conducted using eDiscovery.

• Contribute to the integration of provincial projects, including DSN and VIM-VNA.

• Support the Microsoft 365 environment shared by Santé Québec’s 30 establishments and over 325,000 users.

• Serve as a technical reference and make decisions in complex situations.

• Coordinate or technically supervise teams or projects.

• Mentor or provide support to less experienced resources.

⛳️ Requirements

• Hold an undergraduate degree (bachelor’s degree) in information technology or a related field, or possess relevant experience, certification, or a combination of qualifications deemed equivalent to the academic requirements.

• A MIFI equivalency assessment is mandatory for any diploma obtained outside of Québec.

• Have TEN (10) years of pertinent experience in information technology.

• Possess significant experience in complex or large-scale organizational environments.

• Demonstrated experience in managing critical situations or those with significant operational impact.

• Proven experience in coordinating or technically supervising teams or projects.

• Experience as a senior analyst or technical expert.

• Extensive knowledge of M365.

• In-depth knowledge of security and Entra ID.

• Strong SQL experience is required.

• Experience in enhancing processes or technology architectures.

• Demonstrated high level of autonomy.

• Strong analytical and synthesis abilities.

• Capability to analyze, solve problems, and prioritize requests.

• Autonomy and professional judgment.

• Ability to work independently with minimal supervision.

• Assume a technical reference role in the relevant area of expertise.

• Make technical decisions in complex scenarios.

• Ability to collaborate with multidisciplinary teams.

• Excellent communication and collaboration skills.

• Mentor or assist less experienced resources.

• Ability to propose sustainable, structured solutions.

• Broad understanding of technology services.

• Ability to identify operational risks.

• Ability to recommend enhancements to processes or architectures.

• Ability to contribute to technology planning.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive team environment.

• Access to ongoing professional development and training.

• Competitive salary and benefits package.

• Potential for career advancement within the organization.