Administrative Coordination and Operations Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the operational right-hand person to the founder.

• Ensure all activities are thoroughly documented, effectively tracked, and accurately assessed.

• Update and manage the client database using Airtable.

• Record ongoing projects in ClickUp, including deliverables, deadlines, owners, and statuses.

• Gather and analyze hours worked per project to assess client profitability.

• Create simple dashboards to monitor agency objectives such as revenue, utilization rate, and profitability.

• Draft and revise internal procedures (SOPs) for recurring tasks.

• Generate reports and follow up with clients; assist in enhancing existing tools.

⛳️ Requirements

• Currently pursuing a degree in an administrative or management program (or equivalent qualification).

• Proficient with digital tools (you will learn Airtable, ClickUp, Make.com — prior experience is advantageous).

• Excellent organizational skills with a keen eye for detail.

• Self-sufficient, inquisitive, and capable of managing multiple projects at once.

• Strong written communication skills in French (English proficiency is a plus).

• Comfortable working in a fast-paced entrepreneurial setting.

🏝️ Benefits

• Practical experience with a CRM in a real-world context related to profitability.

• Involvement in the reading and analysis of profitability data.

• Project management experience using professional tools (ClickUp, Airtable).

• Opportunities to write SOPs and document processes.

• A comprehensive understanding of how a creative agency functions.

• Insights and strategies for utilizing AI effectively.