Administrative Assistant

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Assist current patients and oversee cases related to appointments, prescriptions, and communication with providers

• Manage incoming and outgoing communications with patients, predominantly via phone

• Address requests related to appointments, prescriptions, and support

• Collaborate with healthcare providers, pharmacies, and internal teams

• Oversee cases from start to finish while keeping patients updated

• Ensure precise documentation in CRM/EMR systems

• Execute daily operational tasks within specified timelines

• Engage closely with patients, healthcare providers, and internal teams in a high-volume setting

⛳️ Requirements

• A minimum of 2 years of recent, hands-on experience in online customer support (in your latest or current role)

• Demonstrated experience managing inbound and outbound calls in English

• Capacity to thrive in a high-volume environment

• Experience with complex or sensitive cases

• Background in healthcare, either through education or practical experience with medical institutions

• Proficient in working with CRM systems, showcasing strong attention to detail and data accuracy

• Fluent in English (both spoken and written)

• Ability to work primarily during US Eastern Time hours (EST)

• Availability for a 5-day workweek (schedule may vary based on operational requirements)

• Reliable high-speed internet and a suitable home office setup (including equipment for calls and a quiet workspace)

• Eligibility to work under a B2B contract from countries within the European Union

• Excellent communication skills characterized by empathy and clarity

• Ability to maintain composure and professionalism in challenging situations

• High degree of responsibility and ownership

• Strong organizational and prioritization capabilities

• Flexibility to adapt to changing processes and workflows

• Preferred: Experience in healthcare, telehealth, or medical administration

• Preferred: Experience interacting with patients, healthcare providers, or pharmacies

• Preferred: Knowledge of prescription workflows

🏝️ Benefits

• Fully remote collaboration (based in Europe) under a B2B model

• Health insurance reimbursement following the probation period

• Compensation for sports and wellness activities

• 19 paid vacation days per year

• 3 additional wellness days annually

• Paid sick leave for the first 5 working days