Administrative Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients with transactions in the group life and disability insurance sector.

• Upload documents into member files.

• Input data into member records.

• Create barcodes for document cataloging.

• Organize information pertinent to members.

• Assess incoming data to detect errors, discrepancies, and omissions.

• Achieve productivity benchmarks in line with the learning curve.

• Utilize various tools to validate the feasibility of transactions.

• Support special projects as requested by a direct supervisor or team leader.

• Carry out additional tasks as assigned.

• Report directly to the BPO Senior Manager.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• One year of administrative experience is preferred.

• Proficient user with a solid understanding of the Office Suite.

• Comfortable using technology.

• Good typing skills with both speed and accuracy.

• Strong, clear, and effective communication skills in both English and French, written and verbal.

• Fluency in both spoken and written French and English.

• Intermediate English skills for analyzing documentation and bilingual files, as well as composing notes, reports, and emails in English is a plus.

• Attention to detail and a commitment to accuracy.

• Outstanding team spirit and proactive attitude.

• Excellent time management and multitasking capabilities.

• Strong organizational skills.

• Ability to collaborate effectively within a team.

• Flexible, dependable, and trustworthy.

• Capability to comply with Service Level Agreements (SLAs).

• Analytical thinking skills.

• Familiarity with Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint.

🏝️ Benefits

• Provided computer equipment.

• No sales or solicitation involved.

• Work schedule of 37.5 hours per week, Monday to Friday.

• Dynamic work environment with a great team.

• Paid training opportunities.

• Fast onboarding process.

• Two paid sick days after three months of employment.

• Two weeks of vacation time.

• RRSP program available after six months of employment.

• Paid holidays.

• Group insurance available after three months of employment.