Administration Officer – Mental Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and accurately handle incoming referrals with meticulous attention.

• Examine documentation to pinpoint any missing or incomplete details.

• Input and manage patient records within Halaxy (practice management platform).

• Administer referral management using our CRM system via HubSpot.

• Communicate with patients, referrers, and other parties through DialPad.

• Organize and maintain digital files in a systematic and consistent manner.

• Provide support for inbox management and general administrative coordination tasks.

• Adhere to SOPs and workflows to ensure uniformity across all responsibilities.

• Identify areas for process enhancement and work towards minimizing inefficiencies.

• Uphold strict confidentiality when managing sensitive patient data.

⛳️ Requirements

• Demonstrated experience in administrative or back-office support positions.

• Exceptional detail orientation and accuracy.

• Strong written English skills and effective communication abilities.

• Capability to independently follow structured processes and SOPs.

• Excellent organizational and time management skills.

• High degree of reliability and accountability in a remote work setting.

• Proficient in utilizing systems and quickly adapting to new tools.

• **Highly Regarded (Not Essential):**

• Background in healthcare or medical administration.

• Familiarity with practice management systems (e.g., Halaxy, DialPad, HubSpot).

• Experience working with Australian clients or systems.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible working hours and a remote work environment.

• Opportunities for professional development and growth.

• Supportive team culture and collaborative work environment.