Administration – Co-Pay Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Executes general administrative duties such as managing mail, typing, and maintaining filing systems for the program.

• Responsible for processing copayment requests from patients, pharmacies, and/or physicians for programs that provide copay assistance or concierge payments.

• Collaborates with Program managers to ensure that copayment KPIs are achieved.

• Coordinates with ISI Accounting to guarantee timely and accurate payments.

• Works with third-party payment administrators to ensure precise processing of electronic payments.

• Establishes and maintains office files, schedules appointments, and arranges meeting rooms as necessary.

• Gathers information from multiple sources and utilizes it to generate reports.

• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies, or discrepancies.

• Makes necessary corrections and informs the relevant personnel of any changes.

• Updates and maintains essential business information through computer or departmental files.

• Assists with various scheduled and unscheduled projects occurring within the department at any time.

• Drafts and types correspondence and/or presentations for both internal and external contacts.

• Manages multiple projects across various departments within a business segment or across different segments as required.

• Frequently interacts with inter-departmental associates and management to resolve workload issues.

• Maintains and fosters positive and professional working relationships with associates and management.

• Adheres to all relevant policies, procedures, safety rules, and regulations.

• Responsible for reporting all Adverse Events to the designated units/departments.

• Performs related duties as assigned.

⛳️ Requirements

• Post-secondary education in a relevant field.

• 3-5 years of experience in an administrative role within a pharmaceutical environment.

• Comprehensive knowledge of Microsoft Office Suite applications is essential.

• Proven accuracy in processing large volumes of data.

• The candidate must possess strong communication and interpersonal skills.

• Ability to work both independently and collaboratively in a team setting.

• Adaptability to change and willingness to learn new skills as necessary.

• Bilingual proficiency in French/English is preferred.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.