Admin, Customer Service Executive – Bilingual: CN, EN

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and facilitate clients' applications for Singapore PR and Citizenship.

• Interact with clients to gather, confirm, and arrange necessary supporting documents.

• Offer advice on documentation needs and application processes.

• Stay informed about applicable Singapore immigration laws and guidelines.

• Compose tailored cover letters that reflect clients' backgrounds and situations.

• Ensure that applications and accompanying documents are precise, comprehensive, and compliant.

• Deliver customer service from the onboarding stage through to post-submission assistance.

• Address client questions and organize subsequent actions.

• Keep accurate digital records, application trackers, and client data.

• Assist with miscellaneous administrative tasks and projects assigned by management.

⛳️ Requirements

• At least a Diploma in Hospitality, Mass Communication, Logistics, Business Administration, or a similar discipline.

• A minimum of 3 years' experience in customer service, administration, or a related client-facing position.

• Excellent proficiency in both spoken and written Mandarin and English.

• Exceptional communication and interpersonal abilities with a focus on customer satisfaction.

• Keen attention to detail and capability to handle a large volume of documentation accurately and efficiently.

• Highly organized with effective time management skills, able to prioritize numerous tasks in a dynamic environment.

• Comfortable working autonomously in a fully remote setting.

🏝️ Benefits

• Fully Remote (Work From Home)

• Quarterly Performance Bonus

• Medical Claims

• Birthday Allowance

• Career Growth and Development Opportunities

• Observes Singapore public holidays