Admin Assistant

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Handles customer inquiries to fulfill customer expectations

• Meets targets to uphold productivity and quality benchmarks

• Establishes and nurtures outstanding customer relationships

• Exhibits proficiency in relevant systems and procedures

• Works collaboratively across various operational areas

⛳️ Requirements

• Manages customer requests (via phone or written communication)

• Sets and meets objectives to ensure productivity, efficiency, and quality

• Develops and sustains excellent customer relationships

• Familiarity with relevant systems, products, processes, and procedures

• Contributes to a positive and encouraging team environment

• Addresses basic inquiries from customers and agents

• Recognizes and pursues continuous improvement opportunities

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities