ADA Customer Agent – Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries regarding accessibility and disability accommodations

• Organize services such as interpreters (ASL or language access)

• Support customers facing accessibility challenges with products, services, websites, or facilities

• Inform customers about accessible options and services available

⛳️ Requirements

• Experience in customer service or call center environments

• Excellent communication and active listening abilities

• Fundamental understanding of ADA principles or a willingness to learn

• Knowledge of CRM systems (e.g., Salesforce, Zendesk, ServiceNow)

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off