Activation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical liaison during pre-sale agreements

• Assess opportunities, define use-case needs, outline integration scope, and pinpoint product deficiencies

• Take ownership of technical design throughout proof-of-concept stages

• Establish use cases and requirements, remove obstacles, and assist customers in testing integrations and interpreting outcomes

• Manage payer list matching and conduct insurance discovery batch tests

• Communicate and clarify test results to ensure customers understand anticipated outcomes

• Guide customers towards achieving expected transaction volumes within planned timelines

• Develop migration strategies, monitor actual volumes against projected volumes, and identify as well as resolve root causes of processing errors

• Create feature summaries, positioning statements, presentations, demonstrations, best-practice documentation, and qualification standards

• Address technical functionality inquiries from customer-facing teams or connect them with the suitable expert

• Advocate for customer needs with the Product team by drafting one-pagers, shaping specifications, and co-managing a customer-focused feature backlog

⛳️ Requirements

• Proven experience with API usage and integration

• Knowledge of JSON, X12, and various flat file formats

• Proactive customer support driven by customer data and progress tracking

• A product-oriented mindset with the ability to identify product gaps and customer needs

• Experience in roles that involve direct customer interaction

• Specialized knowledge in revenue cycle management or a willingness to acquire it

• Capacity to comprehend eligibility checks, claims submission, claim status, and ERA reconciliation, or a willingness to learn

• Resourceful, self-driven, disciplined, and committed to investing the necessary hours

• Ability to juggle multiple ongoing tasks efficiently; highly responsive, organized, and detail-oriented

• Capability to operate with urgency in a dynamic environment

• Compliance with United States work authorization requirements as outlined in the application form

🏝️ Benefits

• Comprehensive benefits package

• Opportunities for professional development and growth

• Flexible work arrangements