Accounts Receivable Specialist, ESL

This is a fully remote position, open to applicants in Philippines.

📋 Description

• The Accounts Receivable Specialist is tasked with the collection of payments from customers in accordance with established terms while ensuring precise accounts receivable documentation.

• This position involves preparing and sending invoices, managing daily receipts and banking activities, reconciling customer accounts, and collaborating with internal teams to address billing discrepancies and overdue amounts.

• The role also guarantees adherence to the company's quality, safety, and regulatory standards while fostering a professional and customer-oriented service.

• Accurately prepare and dispatch customer invoices punctually.

• Reach out to customers via phone, email, and mail about overdue accounts, effectively communicate payment terms, and keep thorough records of all communications and customer interactions.

• Manage daily receipts and banking, ensuring correct allocation of payments within the accounting system.

• Generate customer account reconciliation statements upon request and reconcile accounts receivable ledger balances, customer deposit ledgers, and suspense registers.

• Investigate and resolve billing issues, payment concerns, and disputed invoices in conjunction with internal departments; escalate unresolved issues to relevant managers as necessary.

• Review final statements and Deeds of Release before handover to confirm the accurate final debt is recognized and settled.

• Identify high-risk debts and refer them to collections specialists or external debt collection agencies when recovery efforts prove unsuccessful.

• Ensure compliance with the company’s quality, safety, and regulatory standards, including OH&S policies, ISO 9001, AS3000, AS1735, and relevant NDIS requirements.

• Collaborate effectively with colleagues, adhere to company conduct policies, and contribute to organizational objectives and a positive workplace culture.

⛳️ Requirements

• A minimum of 4 years of experience in a comparable Accounts Receivable or Finance Administration role.

• A solid grasp of accounting principles and accounts receivable processes.

• Proficiency in using ERP systems such as NetSuite or similar accounting software.

• Highly organized with a keen attention to detail and the capability to meet deadlines.

• Exceptional verbal communication and customer service abilities.

• Strong problem-solving skills and the capacity to manage multiple priorities under pressure.

• Ability to work both independently and collaboratively within a team.

• Commitment to producing accurate, high-quality work with minimal errors or rework.

🏝️ Benefits

• Highly competitive salary – paid weekly!

• HMO enrollment upon commencement

• Additional HMO dependents added with each year of service

• 20 vacation days annually; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Complimentary cooked rice, snacks, and hot beverages

• Company polo shirts provided

• A vibrant, bright, and cheerful open-plan work environment

• Engaging clients and a team of highly professional and friendly co-workers