Accounts Receivable Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the main point of contact for customer inquiries related to billing through email and phone.

• Take proactive measures to follow up with customers about overdue invoices to ensure prompt payment.

• Investigate and resolve billing discrepancies by liaising with internal departments such as Sales, Customer Success, and Finance.

• Oversee and document billing inquiries and collection efforts to guarantee thorough record-keeping and timely follow-ups.

• Collaborate with customers to address their concerns, clarify invoice particulars, and settle disputes.

• Uphold a professional and empathetic demeanor when communicating with customers, especially during challenging or escalated scenarios.

• Recognize recurring billing challenges and work with internal teams to enhance processes and avert future issues.

• Assist in maintaining precise customer billing records and tracking payment statuses.

• Provide support to the Finance team with reporting and operational enhancements pertaining to billing and collections.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• 1–4 years of experience in customer support, billing operations, collections, or a related customer-facing position is preferred.

• Must be available to work during continental US hours.

• Excellent written and verbal English skills, with the ability to confidently interact with customers via phone and email.

• Strong interpersonal abilities to effectively manage customer-related issues.

• Highly organized with exceptional follow-up skills and a keen eye for detail.

• A self-starter who takes initiative in addressing issues and driving them to resolution.

• Comfortable juggling multiple conversations, cases, and priorities at once.

• Experience in fast-paced or high-growth environments is a plus.

• Familiarity with CRM, ticketing, or billing software (such as Salesforce, NetSuite, Intercom, or Stripe) is advantageous.

🏝️ Benefits

• Overjet is an equal opportunity employer.

• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• We believe that diversity enhances our team, which is why we hire individuals with a wide array of identities, backgrounds, and experiences.