Accounts Receivable Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee, process, and document payments through various methods, including but not limited to cash, credit card, Zelle, Chase deposits, and ACH.

• Interact with clients through phone calls, texts, and emails to ensure successful completion of payments.

• Follow established protocols to provide clients with extensions, modifications, and waivers of late fees.

• Review the weekly court list to assess eligibility for upcoming court dates, collaborating with the Legal team to secure optimal outcomes for clients.

• Collaborate with the Customer Service Department to address concerns raised by clients regarding the firm's services.

• Guide clients through processes and respond to inquiries related to scope, modifications, or additional services.

• Handle all other inquiries by identifying and redirecting phone calls to the relevant departments.

• Ensure client satisfaction through follow-ups, exceptional customer service, and a foundational understanding of legal matters.

• Report any new issues to the department manager.

• Perform other assigned tasks as required.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Service.

• Excellent customer service capabilities.

• Strong communication skills.

• Keen attention to detail.

• A passion for working in the legal field.

• Experience in a fast-paced work environment.

• Bilingual in Spanish is required.

• Capability to accept payments in USD via PayPal.

• A reliable laptop or desktop with a minimum of 8GB RAM, Core i5 or higher.

• Consistent internet connection of at least 10 Mbps for optimal performance.

🏝️ Benefits

• Health insurance

• Flexible work arrangements