Accounts Receivable Collections Specialist – Remote Near a WRE Branch

This is a fully remote position, open to applicants in Connecticut, +12 more states.

📋 Description

• Set payment terms with clients and ensure timely collections based on established guidelines.

• Adhere to organizational collection protocols and assist with billing when necessary.

• Conduct collection calls and send communications to request payment on overdue accounts.

• Provide customer support related to collection matters.

• Process customer refunds, make account adjustments, handle credit applications, and issue credit memos.

• Address client discrepancies, short payments, disputes, and outstanding balances.

• Oversee and manage assigned accounts, including customer interactions, reconciliations, and small-balance write-offs.

• Work to minimize delinquency for assigned accounts.

• Keep records of delinquent accounts, bankruptcies, and credit risks.

• Prepare and submit collections documentation for approved accounts.

• Involve sales and senior management efforts when needed to expedite collections.

• Communicate and coordinate with the sales department regarding client accounts.

• Develop and maintain strong relationships with both commercial and residential customers.

• Provide weekly and monthly updates to the direct supervisor.

• Make a high volume of calls to assigned delinquent clients.

• Manage customers listed on the On Hold List.

• Interact with both internal and external customers.

• Participate in team review meetings.

• Perform additional tasks in support of the Accounts Receivable Department.

⛳️ Requirements

• High School Diploma or Equivalent is mandatory.

• At least 3 years of experience in high-volume corporate collections.

• Familiarity with billing and collections processes is essential.

• Knowledge or experience in Accounts Receivable is advantageous.

• Basic computer skills, including proficiency with email and internet use.

• Capability to perform basic mathematical calculations.

• Ability to comprehend written, verbal, or diagrammatic instructions.

• Skill in reading and interpreting company policies, procedures, safety guidelines, operating instructions, and road signs.

• Effective communication skills with customers, colleagues, and management.

• Ability to work autonomously and cope with pressure to meet deadlines.

• Capacity to thrive in a fast-paced work environment.

• Highly detail-oriented.

• Ability to quickly learn operating procedures and consistently apply them to standard.

• Must be able to function in a drug-free workplace.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Employer-sponsored life insurance.

• Employee discounts for services available in your region.

• 401K matching program.

• Six paid holidays.

• Two paid floating holidays.

• Generous paid time off policy.

• Opportunities for career advancement.