Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Reach out to customers through phone, email, and written correspondence to recover overdue payments.

• Consistently follow up on overdue accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring accounts are accurate and current.

• Record customer payments and uphold precise financial documentation.

• Process credit card transactions, issue credits, and make necessary account adjustments.

• Negotiate payment plans when suitable to enhance collections efforts.

• Handle inbound calls, respond to inquiries, and route questions as necessary.

• Conduct data entry and maintain comprehensive account documentation.

• Work collaboratively with internal teams such as Sales, Billing, and Customer Service to address account issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a related role.

• Proficiency in billing and invoicing with QuickBooks.

• Strong grasp of accounts receivable processes, billing, and collections best practices.

• Demonstrated ability to locate outstanding payments, investigate issues, and effectively resolve discrepancies.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial systems.

• Excellent verbal and written communication abilities, adopting a professional, persistent, and client-focused approach.

• Strong organizational capabilities with an exceptional eye for detail and accuracy.

• Capability to manage multiple priorities and deadlines in a dynamic environment.

• High degree of integrity and professionalism in handling sensitive financial information.

• Self-motivated, results-oriented, and able to work independently with minimal supervision.

• Experience in managing high-volume collections or aging portfolios.

• Background in collaborating with cross-functional teams in a fast-paced setting.

• Experience with US-based clients, along with a solid understanding of US business practices and communication standards.

• Comfortable working in a fully remote setting.

• Availability to work during US Pacific Time (PST) hours.

• High school diploma or equivalent is required.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Collaborative and supportive work environment.