Accounts Receivable Collections Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with customers through phone, email, and written correspondence to collect overdue payments.

• Consistently follow up on overdue accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring that accounts are accurate and current.

• Process customer payments and maintain precise financial records.

• Handle credit card transactions, issue credits, and make necessary adjustments to accounts.

• Negotiate payment plans when suitable to enhance collection efforts.

• Answer inbound calls, respond to inquiries, and direct questions as needed.

• Conduct data entry and keep thorough documentation of accounts.

• Work collaboratively with internal teams, including Sales, Billing, and Customer Service, to address account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a comparable position.

• Proficient in billing and invoicing through QuickBooks.

• Strong knowledge of accounts receivable processes, billing, and best practices in collections.

• Demonstrated ability to locate outstanding payments, investigate issues, and resolve discrepancies efficiently.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial systems.

• Excellent verbal and written communication abilities, with a professional, persistent, and client-oriented approach.

• Strong organizational skills paired with exceptional attention to detail and accuracy.

• Capability to juggle multiple priorities and meet deadlines in a fast-paced setting.

• High level of integrity and professionalism when dealing with sensitive financial data.

• Self-motivated, results-oriented, and able to work independently with minimal oversight.

• Experience managing high-volume collections or aging portfolios.

• Experience collaborating with cross-functional teams in a dynamic environment.

• Familiarity with US-based clients and a solid understanding of US business practices and communication standards.

• Comfortable working in a fully remote setup.

• Availability to work during US Pacific Time (PST) hours.

• High school diploma or equivalent is required.

🏝️ Benefits

• Equal Employment Opportunity.

• Opportunities for professional growth.