Accounts Receivable Collections Associate

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Reach out to customers through phone, email, and written correspondence to collect overdue payments.

• Consistently follow up on delinquent accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring that accounts remain accurate and current.

• Process customer payments and uphold precise financial records.

• Handle credit card transactions, issue credits, and make necessary account adjustments.

• Negotiate payment plans when suitable to aid collections efforts.

• Respond to incoming calls, provide answers to inquiries, and direct questions as needed.

• Conduct data entry and maintain comprehensive account documentation.

• Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account-related issues.

• Facilitate the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a comparable role.

• Proficient in billing and invoicing using QuickBooks.

• Strong knowledge of accounts receivable processes, as well as billing and collections best practices.

• Demonstrated capability to track down outstanding payments, investigate issues, and effectively resolve discrepancies.

• Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems.

• Excellent verbal and written communication skills, maintaining a professional, persistent, and client-focused demeanor.

• Strong organizational abilities with exceptional attention to detail and accuracy.

• Capability to manage multiple priorities and meet deadlines in a fast-paced environment.

• High level of integrity and professionalism when dealing with sensitive financial information.

• Self-motivated, results-oriented, and capable of working independently with minimal supervision.

• Experience managing high-volume collections or aging portfolios.

• Experience collaborating with cross-functional teams in a dynamic environment.

• Familiarity with US-based clients and a strong understanding of US business practices and communication standards.

• Comfortable working in a fully remote setting.

• Availability to work during US Pacific Time (PST) hours.

• High school diploma or equivalent required.

🏝️ Benefits

• Long-term Independent Contractor.