Accounts Receivable Collections Associate

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Reach out to customers through phone, email, and written correspondence to recover overdue payments.

• Maintain consistent follow-up on overdue accounts to minimize aging balances and address payment discrepancies.

• Investigate and rectify payment discrepancies to ensure accounts are precise and current.

• Record customer payments and uphold accurate financial documentation.

• Facilitate credit card transactions, issue credits, and make necessary account adjustments.

• Negotiate payment plans as appropriate to enhance collections efforts.

• Handle incoming calls, respond to inquiries, and direct questions as necessary.

• Execute data entry and maintain comprehensive account documentation.

• Work collaboratively with internal teams including Sales, Billing, and Customer Service to address account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a related field.

• Expertise in billing and invoicing using QuickBooks.

• Strong knowledge of accounts receivable procedures, billing, and collections best practices.

• Demonstrated ability to locate outstanding payments, investigate issues, and effectively resolve discrepancies.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial management systems.

• Exceptional verbal and written communication abilities, with a professional, tenacious, and client-oriented demeanor.

• Strong organizational capabilities with a keen attention to detail and accuracy.

• Ability to handle multiple priorities and meet deadlines in a dynamic environment.

• High degree of integrity and professionalism when managing sensitive financial data.

• Self-motivated, results-oriented, and capable of working independently with minimal oversight.

• Experience in managing high-volume collections or aging portfolios.

• Background in collaborating with cross-functional teams in a fast-paced setting.

• Experience working with US-based clients, possessing a strong grasp of US business practices and communication standards.

• Comfortable operating in a fully remote work environment.

• Availability for US Pacific Time (PST) hours.

• High school diploma or its equivalent is required.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development