Accounts Receivable Collections Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with customers through phone, email, and written correspondence to recover overdue payments.

• Consistently follow up on delinquent accounts to minimize aging balances and address payment discrepancies.

• Investigate and rectify payment discrepancies, ensuring accounts are accurate and current.

• Record customer payments and maintain precise financial records.

• Process credit card transactions, issue credits, and adjust accounts as necessary.

• Negotiate payment plans as needed to facilitate collection efforts.

• Handle inbound calls, respond to queries, and direct inquiries appropriately.

• Conduct data entry and keep thorough documentation of account details.

• Work collaboratively with internal teams, including Sales, Billing, and Customer Service, to resolve account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a comparable role.

• Proficiency in billing and invoicing with QuickBooks.

• Strong knowledge of accounts receivable procedures, billing, and collections best practices.

• Demonstrated ability to track down outstanding payments, investigate concerns, and effectively resolve discrepancies.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial systems.

• High school diploma or equivalent is required.

🏝️ Benefits

• Flexible work arrangements