Accounts Receivable Collections Associate

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Engage with customers through phone, email, and written communication to recover overdue payments.

• Consistently follow up on delinquent accounts to minimize aging balances and address payment discrepancies.

• Investigate and resolve payment discrepancies, ensuring accounts remain accurate and current.

• Record customer payments and maintain precise financial documentation.

• Process credit card transactions, issue credits, and make necessary adjustments to accounts.

• Negotiate payment plans when suitable to enhance collections efforts.

• Address inbound calls, respond to inquiries, and direct questions as needed.

• Execute data entry tasks and maintain comprehensive account records.

• Collaborate with internal departments such as Sales, Billing, and Customer Service to solve account-related issues.

• Contribute to the ongoing enhancement of collections processes and workflows.

⛳️ Requirements

• 2 to 3 years of experience in Accounts Receivable, collections, or a comparable role.

• Proficient in billing and invoicing using QuickBooks.

• Strong grasp of accounts receivable processes, as well as billing and collections best practices.

• Demonstrated ability to track outstanding payments, investigate issues, and effectively resolve discrepancies.

• Advanced skills in Microsoft Office Suite, Google Workspace, and financial systems.

• Exceptional verbal and written communication abilities, with a professional, persistent, and client-centric approach.

• Strong organizational capabilities with a keen eye for detail and accuracy.

• Proficient in managing multiple priorities and meeting deadlines in a dynamic environment.

• High level of integrity and professionalism in handling sensitive financial information.

• Self-motivated, results-oriented, and capable of working independently with minimal supervision.

• Experience in managing high-volume collections or aging portfolios.

• Experience collaborating with cross-functional teams in a fast-paced setting.

• Familiarity with US-based clients, along with a solid understanding of US business practices and communication standards.

• Comfortable operating in a fully remote work environment.

• Availability to work US Pacific Time (PST) hours.

• High school diploma or equivalent is required.

🏝️ Benefits

• Equal Employment Opportunity